Village Salon & Spa Outlines The Shop – Policies On Its Website For Client Clarity
Leading Lewes salon explains cancellation policies and advertises special offers
June 06, 2017 ( datsyn.com) – Village Salon & Spa, a leading Delaware hair and beauty salon also offering a variety of spa treatments and services, has published several pieces of information related to the salon’s cancellation policy as well as special offers that the salon is currently offering to current and prospective clients.
In the “Salon Policies” section of its website, Village Salon & Spa details the procedures clients are able to follow in the event of an appointment cancellation. The cancellation policy begins with an acknowledgement that the salon handles such cancellations on a regular basis and understands the variety of reasons a client may require a cancellation of their appointment. Most cancellations fall under what the salon refers to as a “Basic Cancellation.” “If you need to cancel or change an appointment, we kindly request a 24-hour notice,” the Lewes salon writes, “If 24 hours is not given, a fee equal to 50% of the canceled service(s) will be posted to your salon account.”
The salon also maintains a policy for what it refers to as time-intensive appointment cancellations. Often times, clients book appointments with Village Salon & Spa that are scheduled for a duration of two hours or more. If cancellation of these two-hour-plus appointments is necessary, the salon requires a 48-hour notice prior to the cancellation in order to avoid the 50% fee of the canceled service that applies to the Basic Cancellation policy. Village goes on to explain that missed appointments are subject to a charge equivalent to the full amount of the services and that accumulated fees are required to be paid before another appointment is booked. www.pinterest.com/villagesalonspa/
Cancellation policies are necessary, Village Salon & Spa writes, in the best interest of the stylists and staff members. “Cancellations and “no-shows” leave gaps in our schedule that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services,” Village’s policy explains. Further details can be found at www.villagesalonandspalewes.com/salon-policies/
In addition to the full cancellation policy, Village’s website also features a promotion for $20 off a client’s first visit to the salon with a minimum purchase of $50. According to the advertisement, the discount is not applicable to bridal parties. www.facebook.com/Villagesalonlewes/
Village Salon & Spa is located in The Villages of Five Points Town Center in Lewes, Delaware. The salon offers a full range of hair and beauty salon services, as well as a complete spa menu featuring a wide variety of body therapies and massage treatments. A leveled system of pricing at the salon is intended to make the services affordable to clients on different budgets. For more information on Village’s services, cancellation policy or introductory appointment discount, the salon may be contacted by using the contact information provided below. www.instagram.com/villagesalonlewes/