Austin Company, Roger Plumbing, Launches The Diamond Club
Roger’s Plumbing has launched a customer-oriented program called the “The Diamond Club.” Emulating the innovative customer-club models that are offered by major retailers, the Austin-based company promises multiple benefits to Diamond Club members.
September 01, 2016 ( datsyn.com) – Roger’s Plumbing, Inc., is a highly regarded, family-owned plumbing company headquartered in Austin, Texas. Founded in 1994 by Roger L. Patterson, the company has been operating in the greater Austin Texas area for more than two decades. During that time, the company’s reputation has soared due to its commitment to customer satisfaction. It has received numerous, positive customer reviews and client referrals have played an integral role in its expansion.
Roger L. Patterson, a man who emphasizes and treasures family values, still plays an active role in the day-to-day operations of the company. The company’s operating principles and business culture are steeped in altruism. The owner comes last, while the customers come first and the workforce a close second. In order to ensure superior quality service delivery, Roger’s Plumbing maintains a skilled team of professional plumbers. The plumbing team offers the following services: whole-house re-piping, gas line repairs and installation, bathtub repairs, pipe leakages, sewerage repairs and installations, garbage disposal services and emergency plumbing issues. Since its establishment, the company has flourished and extended its geographical coverage to include many parts of the greater Austin Texas area. With regional offices all over Texas, Roger’s Plumbing serves residential, business and institutional clients in Lago Vista, Cedar Park, Georgetown, Leander, Pflugerville and Round Rock.
According to its website, Roger’s Plumbing focuses on achieving an incredible 110% customer satisfaction level. In a bid to achieve and live up to its vision and mission, the company has introduced several award-winning business products and initiatives that are geared towards ensuring guaranteed customer satisfaction. The company is set to launch one such program called “The Diamond Club.” This is a private membership service that is described on the company’s website as a “plumbing security for your home; for people who really love their home and want to protect it from plumbing breakdowns or worse…water damage. Requiring a daily contribution of several pennies, membership to The Diamond Club is limited to 22% of the company’s clients. Membership is limited to enable the company to cope with the workload.
Benefits of joining The Diamond Club include a $200 free annual home plumbing service, where a member of the company’s professional plumbing team inspects a member’s house thoroughly and resolves any plumbing issues for free. Members are also not charged for scheduled plumbing services and adjustments. Another benefit is the “No-queuing” or “Front-of-the-Line” privilege — members are prioritized and their calls are given an instant response. Members also enjoy 24/7 emergency service delivery and a 15% discount on service charges based on the company’s “Straight Forward Pricing” guide. Details about the Diamond Club program can be found at callrogersplumbing.com/diamond-club-2
The company’s service charges are based on its “Straight-Forward Pricing Guide,” which informs customers upfront what the plumbing fees will be before the work begins. Other innovative customer-oriented products and programs that are offered by the company include “The Royal Privilege Program,” “The “Happy Today or You Don’t Pay” policy and the deductible $25 email coupons. Accredited by the Better Business Bureau (BBB), this company has won the hearts of customers’ and industry monitors alike. As evidenced by this product, Roger’s Plumbing is a top-notch, innovative plumbing company with an incredible dedication to customer satisfaction.